FAQs

Frequently Asked Questions (FAQ)

1. What materials are your jewelry made of?
Our jewelry is made of high-quality stainless steel and, in some cases, 18K gold plated. These pieces are water-resistant, tarnish-resistant, and designed to maintain their long-lasting shine.

2. Is the jewelry waterproof?
Yes, our jewelry is water resistant , so you can wear it on a daily basis without worrying about wear, corrosion or loss of shine.

3. Do you offer a guarantee on your products?
We offer a lifetime guarantee on all our products. If your jewelry has any manufacturing or material problems, please contact us for assistance.

4. Can I make a return if I am not satisfied with my purchase?
Sure. If you wish to make a return, please contact us within 14 days of receiving the product to initiate the process. Our customer service team will be happy to assist you.

5. How long does it take for my order to arrive?
We ship with UPS and offer tracking for every order:

• Spain : Delivery in 1-3 business days.
• Europe : Delivery in 2-4 business days.

6. Can I customize a piece of jewelry?
Yes, we have a custom jewelry section. You can tell us the dimensions and specifications, and our team will create a unique piece, exclusively designed for you.

7. What payment methods do you accept?
We accept several secure payment methods, such as credit and debit cards, PayPal and other reliable options to provide you with maximum convenience in your purchase.

8. Where do you make your jewelry?
All our jewelry is manufactured in Spain , following high quality standards and careful craftsmanship.

9. How can I track my order?
Once your order is shipped, we will provide you with a tracking number that you can use to know the status and location of your package at all times.

10. How can I contact you?
If you have additional questions or need assistance, you can contact us via email or the contact form on our website. Our team will be happy to help you.

11. Do jewelry lose color over time?
Our jewelry is made from high-quality stainless steel and, in some cases, plated with 18K PVD gold, a process that ensures greater durability and resistance to tarnishing. This helps to keep the color and shine in perfect condition for a long time, even with daily use.

12. What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team immediately. We will guide you through the process to replace the piece as soon as possible, ensuring that you receive your jewelry in perfect condition.

13. Do you offer discounts or promotions?
Yes, we occasionally offer special discounts and promotions. We encourage you to subscribe to our newsletter and follow us on social media to stay up to date with the latest offers and news.

14. How long does it take to process my order?
Order processing is usually fast, and in most cases your order will be ready to ship within 24-48 hours of purchase. You will receive a shipping notification and the corresponding tracking number.

15. Can jewelry cause allergies?
Our jewelry is made from hypoallergenic materials and is ideal for sensitive skin as we use high quality stainless steel and safe plating. However, if you have severe allergies, we recommend consulting beforehand.

16. Can I change the delivery address once the order has been placed?
If you need to change the delivery address, please contact us as soon as possible after purchase. We will do our best to update the information before shipping.

17. Do you have a physical store?
Currently, we operate solely as an online store, which allows us to offer competitive prices and a convenient shopping experience. However, we are evaluating the possibility of opening a physical store in the future so that our customers can discover our jewelry in person. In the meantime, we guarantee reliable service and personalized assistance with every online purchase.

18. What do I do if I can't find the product I'm looking for?
If you are interested in a product that you do not see in our store, please contact us. We are open to making custom products and can advise you in finding the ideal jewel.

19. Can I request a refund instead of a return?
Yes, if you would like a refund instead of an exchange, please contact us within 14 days of receiving the item. We will process the refund once we receive the item back and confirm its condition.

20. How are the products packaged?
Each piece of jewelry comes in elegant and secure packaging , ideal for both protecting the piece during shipping and as a gift. We make sure that each product arrives in perfect condition.